Terms of Service

These terms cover your use of ProntoPapers, provided by ProntoPapers. By creating an account, you agree to them.

What ProntoPapers is

ProntoPapers is software that helps businesses, such as immigration form preparers, collect documents from their clients. It does not give legal advice, prepare or file forms, or check whether documents meet government requirements. The business you work with is responsible for its own services.

Your account

You are responsible for keeping your login details safe and for what happens under your account. Staff accounts must use two-step login.

Businesses: trial, payments and cancellation

Plans start with a 14-day free trial and need a card. Unless you cancel before the trial ends, your card is charged and the plan renews each billing period until you cancel. You can cancel any time from Billing, and access continues until the end of the paid period. Extra staff are billed per person. Each plan includes a monthly number of text messages; once they are used, reminders are sent by email only until the next month.

When a subscription ends, the account becomes read-only for 30 days so you can download your files. After that, all files are permanently deleted.

Businesses are responsible for having a lawful reason to request their clients' documents and for only adding contact details of their own clients.

Text messages

ProntoPapers document reminders. If you agree to texts, ProntoPapers sends you text messages about documents the business you work with has asked for: invitations, reminders of what is still needed, and notes when something needs to be sent again. We also send one-time sign-in codes when you ask for them.

• Message frequency varies with your requests, usually no more than a few a week.
• Message and data rates may apply.
• Reply STOP to cancel at any time. Reply START to turn texts back on.
• Reply HELP for help, or email support@prontopapers.com.
• Carriers are not liable for delayed or undelivered messages.
• Agreeing to texts is not a condition of any purchase or service.

You can agree to texts by checking the box when you create your account, by texting the join code your preparer gives you to our number, or in your account settings.

Acceptable use

Don't use ProntoPapers to break the law, harm others, send unrequested messages, or interfere with the service. We may suspend accounts that do.

Disclaimer

The service is provided as is, without warranties. To the extent the law allows, ProntoPapers is not liable for indirect or consequential losses.

Changes

We may update these terms. If a change is significant, we will let you know by email.

Contact

Questions? Email support@prontopapers.com.