Privacy Policy
This policy explains what ProntoPapers collects when you use ProntoPapers and how it is used.
What we collect
- Business staff: name, email, password and two-step login details, and the business's name, logo, phone number and settings.
- Clients: the name, email and mobile number a business adds or you give us, your login details, and the documents and answers you send.
- Activity: who viewed or downloaded each file and when, and basic usage data.
Card details go straight to Stripe and never reach our servers.
How documents are handled
Documents are sent to the business that requested them and to no one else. They are stored encrypted, can only be opened through short-lived links by the business's staff and by you, and every staff view and download is logged. A business can delete files at any time. When a business's subscription ends, its files are deleted after 30 days.
Text messages
We only text numbers that agreed to ProntoPapers texts, and you can reply STOP at any time. Mobile numbers and text consent are not shared with third parties or affiliates for marketing or promotional purposes.
Who helps us run the service
- Vercel hosts the website.
- Neon stores account and request data.
- Cloudflare R2 stores uploaded documents.
- Twilio sends text messages and sign-in codes.
- Resend delivers email.
- Stripe processes payments.
- Google Analytics measures how the site is used, without names, emails or file names.
We don't sell your personal information.
Cookies and analytics
We use a cookie to keep you logged in and one to remember your language. If you accept analytics cookies, Google Analytics also sets cookies to measure visits. You can read how Google uses data from sites that use its services.
Your choices
You can ask us to access, correct or delete your information by emailing us. Clients can also ask the business they work with. We keep information only as long as we need it to provide the service or meet legal obligations.
Contact
Questions? Email support@prontopapers.com.